Programmable Memory Key Features

The table below shows the features available to program on a memory key by the user and a description of fields required. Only the memory keys on your phone can be custom configured. Options that require an LED memory key are labeled LED.

Feature Description Label Details Status
Default Assign the Default option if you have customized a preset key configuration and want to return a previously customized key back to its default value. Unassigned N/A N/A
Account Code Assign the Account Code option to a memory key to associate an Account Code to a call before or during the call.
Note: The Account Code option is not displayed if the Account Codes feature is not enabled for your business.
 Account Code 1) Leave the details box blank if you want to be prompted for an Account Code after selecting the Account Code key.
2) Type an Account Code in the details box if you want the Account Code key to behave like an Account Code Speed Dial key. In this case when you select the Account Code key, the Account Code that you entered will automatically be assigned to the call.
Note: Account Codes are accepted on EST phones only during an active call.
 N/A
ACD SignIn/SignOut Use the SignIn/SignOut feature to toggle ACD SignIn/SignOut. Activate this feature by pressing the programmed key on the phone. The default is SignIn. This feature only affects ACD. N/A
Company Speed Dial Assign the Company Speed Dial option to a memory key to dial one of the phone numbers in your External Contacts by pressing the memory key.
Note: This option is displayed if the administrator has configured the system with speed dials.
 Select one of the names from this list to enable the Company Speed Dial option. This function does not apply to Verge WE phones.
Conference Unit (LED) Assign the Conference Unit option to a memory key to provide control of the conference unit if connected to a Mitel 5320-5320e/
5330-5330e/
5340-5340e/
5360 IP phone.		 Conference Unit N/A This function does not apply to Mitel 6900 phones.
Directed Call Pickup Use the Directed Call Pickup (DCP) feature to pick up calls to other users' phones. After pressing the key, you are prompted for the extension of the ringing phone you want to pick up. Directed Pickup N/A DCP keys are not available for users who do not have answer privileges in any Monitor Group.
Directory Assign the Directory option to a memory key to access internal contacts. This is only appropriate for Mitel 5304 IP phones. Directory Not available for SIP phones. For Mitel 6900 phones, use the (Contacts) button on the phone. N/A
Do Not Disturb Assign the Do Not Disturb (DND) option to a memory key to stop calls from going to any device you are logged into.
Note: This memory key assignment is also used for Deflect Call.
 DND Not available for SIP phones. Select Active or Inactive
Forward to AA (LED) Assign the Forward to AA (Auto Attendant) option to a memory key to forward all incoming calls to the Auto Attendant. To turn the Forward to AA feature on and off, select the associated memory key. When the memory key LED is lit, the feature is enabled.
Note: The Forward to AA option is displayed if the administrator has configured the system with Auto Attendants.
 Forward to ***(AA Number) Select the Auto Attendant to forward your calls to. Select Active or Inactive
Forward to Co-worker (LED) Assign the Forward to Co-worker option to a memory key to forward all incoming calls to a co-worker. To turn the Forward to Co-worker feature on and off, select the associated memory key. When the memory key LED is lit, the feature is enabled. Forward to ***(extension number) Select a user from this list to enable the Forward to Co-worker option. Select Active or Inactive
Forward to Coverage (LED) Assign the Forward to Coverage option to a memory key to forward all incoming calls directly to the call coverage you have set up. To turn the Forward to Coverage feature on and off, select the associated memory key. When the memory key LED is lit, the feature is enabled. Forward to Call Coverage N/A Select Active or Inactive
Forward to Number (LED) Assign the Forward to Number option to a memory key to forward all incoming calls to a user defined phone number. To turn the Forward to Number feature on and off, select the associated memory key. When the memory key LED is lit, the feature is enabled. Forward to ******* (number entered in the details field) Type the phone number that you want to have your calls forwarded to into the details box.
Note: If you forward your phone to an external phone number, you must have permission to make that external call and Redirect Inbound Call to External Number permission. See Permissions for instructions on how to view your call permissions.
 Select Active or Inactive
Forward to Prompt (LED) Assign the Forward to Prompt option to a memory key to forward all incoming calls to a user defined phone number. To turn the Forward to Prompt feature on, select the associated memory key and, using the phone keypad, type in the number to which you would like to have your calls forwarded. When the memory key LED is lit, the feature is enabled. To turn the Forward to Prompt feature off, select the associated memory key and then the FWDOFF softkey or the # key on the telephone keypad. Forward Type in the number you would like to have your calls forwarded to.
Note: If you forward your phone to an external phone number, you must have permission to make that external call and Redirect Inbound Call to External Number permission. See Permissions for instructions on how to view your call permissions.
 Select Active or Inactive
Group Twinning Assign the Group Twinning option to a memory key so that your phone rings Group calls to your twinned device.
Note: This option is displayed if the administrator has made it available to you.
 Group Twinning On/Off N/A N/A
Group Voicemail Monitor Assign the Group Voicemail option to members of a particular group so that they can monitor access group voicemail.

Group Voicemail can be accessed using key while on-hook or while listening to dial tone

 Group <extension>
VM		 Only group members can provision the group voicemail monitor PMK. When group members are removed from a group, all group voicemail monitor PMKs are removed from their phones.
Handsfree Answerback (LED) Assign the Handsfree Answerback option to a memory key so that your phone can automatically answer an intercom call and set up a two-way speech path.
Note: This option is displayed if the administrator has made it available to you.
 Handsfree Answerback N/A Select Active or Inactive
Headset Assign the Headset option to a memory key so that you can toggle the feature. To turn the Headset feature on and off, select the associated memory key. When the memory key LED is lit, the feature is enabled. When the feature is enabled, an icon appears on the phone. Headset Supported models include
  • MN5312
  • MN5320(e)
  • MN5324
  • MN5330(e)
  • MN5340(e)
  • MN5360
 Select Active or Inactive
Incoming Calls List Assign the Incoming Calls List option to a memory key to allow you to see the list of recently received incoming calls to your extension. This has the same function as the CALLS softkey. Incoming Calls List Not available for SIP phones. For Mitel 6900 phones, use the (Call History) button on the phone. For Mitel 6970 IP Conference phones, use the CALLS softkey. N/A
Intercom to Co-Worker (LED) Assign the Intercom to Co-worker option to a memory key to allow you to make a page directly to a co-worker's phone. Intercom to *** (Co-worker's extension) Select a user from this list to enable the Intercom to Co-Worker option. N/A
Intercom to Prompt (LED) Assign the Intercom to Prompt option to a memory key to allow you to make a page to a co-worker's number that you enter from your phone's keypad after pressing the key. Intercom to Prompt N/A N/A
Join/Leave Group (LED) Assign the Join/Leave Group option to a memory key to join and leave the selected Call Group by selecting the programmed memory key. The memory key LED is lit when you have joined the selected Call Group. Select a Call Group from this list to enable the Join/Leave Group option.
Note: The Join/Leave Group option is not displayed if you are not a member of a call group.
 N/A
Line Appearance (LED) Assign the Line Appearance option to a memory key to have a phone line from which you can receive calls, place calls and keep calls on hold.
Note: Line Appearances on a Mitel phone (other than 6900 devices) are ordered bottom to top, right to left. On Mitel 6900 devices, the keys are ordered top to bottom, left to right. Incoming calls will be presented on the first available Line Appearance.
Line Appearance
Note: You cannot program a Line Appearance on a PKM. You can only program a Line Appearance on key pages that display on the Mitel phone itself.
 N/A
Log out Assign the Informative Log out option to a memory key so that you can log out from your Poly phone. Log out Logs the phone out. Only available for Poly and Verge WE phones.
Mobile Line Assign the Mobile Line option to answer calls directed a mobile phone on a Mitel 6920W, 6930/6930W or 6940/6940W phone, and to move active calls on the mobile phone to a 6900 or 6900W unit.
Note: Mitel 6920, 6915 phones do not support Mobile Line.		 Mobile Line The phone has to be connected via Bluetooth to the mobile phone. This option can be configured on a Mitel 6915, 6920 phones, but, as these models do not support Bluetooth, they will only function when the user logs into a Bluetooth-supported device. Not supported on Mitel 53xx phones and displays "Function not available" if it is assigned to a memory key (to support users logging into different phone models).
Monitor Call (LED) Assign the Monitor Call option to a memory key to monitor and answer calls occurring on another user’s phone. See Monitor Calls. Note that a Monitor Call Silent option is also available.
Note: Program the same number of Monitor Call keys as the number of simultaneous calls that you want to monitor on the other user's phone. The maximum number of simultaneous calls that can be monitored equals the number of Line Appearances the other user has programmed on their phone. When you program multiple Monitor Call keys for the same Monitor Group, they are ordered bottom to top, right to left. The first Monitor Call key will monitor the first call placed or received by the other user (not necessarily the first Line Appearance) and so on.

Example:

Number of Line Appearances programmed on the "monitored" user's phone: 4

Monitor Call keys programmed: 2

1. The "monitored" user selects his fourth Line Appearance to make a call when none of his other Line Appearances are in use. The first Monitor Call key is used to monitor this call.
2. An incoming call is received on the "monitored" user's first Line Appearance while the fourth Line Appearance is still in use. The second Monitor Call key is used to monitor this call.
3. A second incoming call is received on the "monitored" user's second Line Appearance while the first and fourth Line Appearances are still in use. This call is not monitored as there are only two Monitor Call keys programmed and they are both in use.

Monitor Call *** (extension number of user monitored) Select the name of the user this key will be monitoring. If the list is empty you cannot program this feature to a key.
Note: Monitor Call is only shown to Profile members who have answer permissions for the specified subscriber.
 N/A
Monitor Call Silent (LED) Assign the Monitor Call Silent option to a memory key to monitor and answer calls occurring on another user’s phone. See Monitor Calls. Note that a Monitor Call option is also available.
Note: Monitor Call Silent behaves the same as Monitor Call with the exception that ringing is not used to indicate an incoming call. The Monitor Call Silent option can be used together with or independent of the Monitor Call option. Refer to the Monitor Call entry in this table for details related to programming this option.
 Monitor Call Silent *** (extension number of user monitored) Select the name of the user this key will be monitoring. If the list is empty you cannot program this feature to a key.
Note: The Monitor Call Silent option is only shown to Profile members who have answer permissions for the specified subscriber and is not displayed if you are not a member of a Monitor Group.
 N/A
Monitor Phone (LED) Assign the Monitor Phone option to a memory key to monitor another user's phone to see when their phone is active. Any key that is assigned to monitor another phone also acts as a speed-dial to that phone.
Note: Monitor Phone does not allow you to pick-up calls on another user's line.
Monitor phone *** (extension number of user) Select the name of the user this key will be monitoring.
Note: The Monitor Phone option is only shown to Profile members who have answer permissions for the specified subscriber and is not displayed if you are not a member of a Monitor Group.
 N/A
One Touch Speed Dial Assign the One Touch Speed Dial option to a memory key to dial a user defined phone number by pressing the associated memory key. Type the phone number that you want to dial to enable the One Touch Speed Dial option. N/A
On Demand Call Recording Use the On Demand Call Recording feature to record portions of your calls. Unassigned N/A N/A
Outgoing Call Privacy Use the Outgoing Call Privacy feature to block your caller ID on outgoing calls. Unassigned N/A Select Active or Inactive
Page Use the Page feature to send a page to the selected Page Group or all of the phones at your site. The page is broadcast through the speaker of each available phone. Unassigned Note: Paging for Verge WE phones uses a Paging softkey, and does not use a programmed Page key. Select Active or Inactive
Park and Retrieve Use the Park and Retrieve feature to place a call on hold at a location where another user can retrieve it. When you associate the Park key with a specific location, activating it parks the call at that location; when you associate the Park key with Any, the system automatically selects the location and tells you the location when the call is parked. Press Park/Retrieve or Park on X to retrieve the call. Park/Retrieve (if Any is chosen), Park on X (if specific location is chosen) Any; Location 1 to Location 9 for Standard locations; Location 10 to Location 99 for Extended locations. Locations are defined on the Tenant Details page. N/A
Park and Retrieve with Reminder Use the Park and Retrieve with Reminder feature to place a call on hold at a location where another user can retrieve it. Press Park on X to retrieve the call. Park on X Location 10 to Location 99 for Extended locations. Locations are defined on the Tenant Details page. N/A
Pickup Assign the Pickup option to a memory key to allow you to answer an incoming call to any member of the call pickup group. Pickup Selecting Pickup displays the available pickup groups in the Details list. Select a pickup group from the list to enable the Pickup option.
Notes: The Pickup option is not displayed if you are not a member of a call pickup group.
The Pickup key will flash only if you have Notification permissions.
Directed Pickup and Group Pickup are not available for SIP phones. 		N/A
Primary Phone The Primary Phone designates which multi-desked phone originates click-to-call requests and receives intercom requests. The key can only be active on one phone: pressing it on one phone deactivates it on another. Primary Phone N/A Select Active or Inactive
Redial List / Dial Assign the Redial List / Dial option to a phone to display the list of recently dialed calls. The key can also be used to Dial a number displayed on the LCD display (Call lists, Redial lists, and Directory displays). This is only appropriate for Mitel 5304 IP phones. Redial List / Dial Not available for SIP phones. For Mitel 6900/6900W phones, use the (Call History) button on the phone. For Mitel 6970 IP Conference phones, use the REDIAL softkey. N/A
Group Presence: Away Configure group presence state from In Office or Lunch to away. This override is temporary for the specified time or until the next configured change of state. It can be configured through My Phones and Call Group pages in the left menu. Away (Extension number of the group) Select applicable group from the list to enable presence state. N/A
Group Presence: In Office Configure group presence state from Away or Lunch to In office. This override is temporary for the specified time or until the next configured change of state. It can be configured through My Phones and Call Group pages in the left menu. InOffice (Extension number of the group) Select applicable group from the list to enable presence state. N/A
Group Presence: Lunch Configure group presence state from Away or In Office to Lunch. This override is temporary for the specified time or until the next configured change of state. It can be configured through My Phones and Call Group pages in the left menu. Lunch (Extension number of the group) Select applicable group from the list to enable presence state. N/A
Group Presence: Vacation Configure group presence state allowing the status of group member to be shown as Vacation. This override is permanent and can only be changed manually through My Phones or Call groups page. Vacation (Extension number of the group) Select applicable group from the list to enable presence state. N/A
Transfer / Conference Assign the Transfer / Conference key to a phone to allow transferring and conferencing of calls. Press once to transfer a call and twice to make an n-way call. This is only appropriate for Mitel 5304 IP phones. Transfer / Conference N/A N/A
Twinning on/off (LED) Assign the Twinning on/off option to a memory key to allow you to activate or deactivate your twinning feature. Twinning on/off N/A Select Active or Inactive
Unassigned An Unassigned memory key has no action associated with it. Unassigned N/A N/A
Voice Mail Assign the Voice Mail option to a memory key to allow access to the Voice Mail system. This is only appropriate for Mitel 5304 IP phones. Voice Mail N/A N/A
Voicemail Monitor Assign the Voicemail Monitor option to monitor and access another account's voice mailbox. Unassigned. From the drop-down list, select the account you want to monitor. N/A

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