Deflect Call
Deflect Call lets users activate Do Not Disturb (DND) during the alerting phase of a single call. Calls are immediately redirected to call coverage if active or call treatment if call coverage is not active. Once pressed, the feature key only deflects the incoming call. DND remains off.
Call Group Interaction
DND cannot be activated and deflect the ringing call for a group if the user cannot leave the group. The following sections are only applicable for users that can leave Call Groups.
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Monitor Group
- If the user is a secondary member and presses the DND key while the primary member is ringing, the secondary member goes silent, the secondary member LED extinguishes, the call leg to the secondary member is canceled, and the primary member continues to ring
- If the user is the primary member and presses the DND key during the ringing phase, the call is deflected to CC. All secondary members stop ringing and their LEDs extinguish.
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Broadcast Group
- If the user is in a Broadcast group and presses the DND key during the ringing phase, the call is deflected and the broadcast group LED is extinguished.
- The call is still presented to the other members of the group.
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Hunt Group
- If the user is a Hunt group member and the call is presented, pressing the DND key during the ringing phase forces the call to the next member. The call is presented to the user again.
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