Call Groups

Incoming calls to a call group have the opportunity to be answered by any member of the call group. The way the call is presented to the group members depends on the call group type. The five types of call groups are as follows:

Broadcast group: all phones in the group ring simultaneously.
Hunt group: phones in the group ring in sequence.
Rollover group: first available phone in the group rings.
Pickup group: calls to any member of the group can be answered by any other member who presses their pickup key.
Page group: phones of specific Page group members who are located in the same site.

In all cases, the first phone that picks up answers the call and stops the other phones from ringing or being notified.

To view call groups that you are a member of, select My Call Groups in the Navigation pane.

To view the members of a particular call group, select the Name of the call group from the list.

Only the administrator can add a call group, or change the members of an existing call group.
You can be a primary or secondary member of Monitor and Pickup groups; however, SIP phones do not ring when you are a secondary member.

In addition to viewing call groups, you can:

Document Version: Final 1.0

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