Configure Group Presence Override Routing from a Phone using auto attendant
To override Group Presence State Routing using the Auto Attendant, follow these steps:
- Dial your Auto Attendant extension.
You will hear the Auto Attendant menu.
- Enter the configured Group Presence Control digit on the phone keypad.
- When prompted, enter the Group extension number.
- When prompted, enter the Group PIN number, followed by the # key.
- Enter the applicable Group Presence Control option:
1: In Office
2: Lunch
3: Away
4: Vacation
- Continue to configure the group presence states for other groups, hang up or press * to return to the main menu.
If you make a mistake entering the Group Presence Control code, a group number or a PIN, you will be returned to the Auto Attendant root menu.