Do Not Disturb

Do Not Disturb (DND) immediately redirects all incoming calls to the active call coverage option, and blocks incoming page/intercom requests. Calls do not go to any logged-in device (except group calls where members are not allowed to leave group), rather they go to the active call coverage option. DND overrides twinning: calls do not simultaneously ring a twinned device while DND is active. When DND is deactivated, all user features return to their state prior to DND activation.

You can program a telephone key (see Program Memory Keys) or use the WebAdmin to toggle DND (all phones other than Verge WE phones, see below).

To enable DND using WebAdmin, follow these steps:

1. In the left-hand menu, select My Call Handling.
2. In the Do Not Disturb section, check the box.
3. Click Save.

Activating DND/Presence on Verge WE phones

For Verge WE phones, DND is enabled using a function button on the phone using the following steps:

1. Press .
2. Select the presence/DND option from the drop-down list.

The option you select is displayed in a yellow status bar at the top of the phone display.

To de-activate the setting, toggle the DND/Presence function button.

Call Group Interaction

The following interactions apply to Call Groups. When users

• cannot leave the group, group calls (Hunt, Broadcast, and Rollover) are still presented even when DND is active.
• are primaries of a pickup group, the call is immediately deflected and the other members are unable to pick up the call.
• are secondaries of a pickup group, the call is immediately deflected.
• are primaries of a monitor group, the call is immediately deflected and the other members are unable to pick up the call.
• are secondaries of a monitor group, there is no audible alert.

Exceptions

The following exceptions apply:

• Parked Call Reminder overrides DND—Phone rings when a call is parked by the user when DND is active.
• Call Hold Reminder overrides DND—Hold reminder in effect when user places a call on hold while DND is active.
• Call Forwarding takes precedence over DND—Call redirects to active CF destination before Call Coverage is invoked.

To activate the feature, press the key that you programmed for DND.

The LED on the keys lights to indicate that the feature is active.

The screen flashes Do Not Disturb ON.

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Document Version: Final 1.0

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