Directed Call Pickup

Directed Call Pickup (DCP) lets you pick up a ringing call on another extension by pressing a key or a star code [*94] and entering the ringing phone's extension. Monitor Groups control which users can pick up another user's calls. If multiple calls are ringing on a particular extension and you invoke DCP to pick up a call, you connect to the incoming call that has been ringing the longest.

When programmed on a key profile, the PMK is only visible to users who have answer permissions for at least one Monitor Group. Likewise, users can only program the key for themselves when they have answer permissions for at least one Monitor Group.

When a MiNET phone user has pickup permissions and where no call exists at the target extension, the system plays an error tone and displays “No Call” on the phone. When a MiNET phone user does not have pickup permissions and attempts to pick up a call for another user, the system plays an error tone and displays “Feature Unavailable” on the phone. Note that MiNET phone users may have pickup permissions, just not permissions for a particular extension.

SIP devices can monitor a Pickup Group by subscribing to a BLF for the group. Additionally, users can pick up calls that are ringing the Pickup Group by dialing the directed call pickup (DCP) feature code and the Pickup Group number. In both cases, users must be a member of that group.

Document Version: Final 1.0

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