Monitor Groups

Using the Monitor Groups feature, your calls can be monitored and answered by other users or you can have your phone monitored for activity. To enable the Monitor feature, contact your administrator and provide a list of users that you would like to have monitor your calls or phone. The administrator will create a Monitor group in your name with the people in your list as members of the group. There is no other action that needs to be taken on your part.

If you requested to have your calls monitored, calls to one or more of your Line Appearances will automatically ring on your Monitor group member phones provided that they have configured the appropriate number of Monitor Call or Monitor Call Silent keys on their phone. See Monitor Calls.

When a member of your Monitor group has answered one of your calls, the Line Appearances on your phone still indicates the state of the call.

A flashing key without a ring tone indicates that the call is on hold.
A lit key indicates that the Line Appearances is in use.

If you are a member of a Monitor Group, you can put a call on hold and either the primary group member or other phones in the group can pick up the call.
Your call coverage still applies when you are in a monitor group.
A Monitor Phone key also acts a speed dial to the monitored extension.
Monitor Groups is only applicable to users who are using Mitel IP phones.
Ringing Monitor group calls are not presented to Monitor Secondary when their Do Not Disturb is activated; however, if a call to the Monitor Primary is ringing when the Monitor Secondary deactivates Do Not Disturb, the ringing call is presented to the Monitor Secondary.

Document Version: Final 1.0

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