Using the Monitor Call or Monitor Call Silent feature, you can monitor and pick up calls occurring on another user’s phone. To use this feature

• You must be a member of a Monitor group. A Monitor group defines the user that is being monitored (primary group member) and which users can monitor calls for the primary group member (secondary group members). Only the administrator can add a Monitor group or change the members of an existing Monitor group.
• You must have the same number of phone keys programmed with Monitor Call or Monitor Call Silent as the number of simultaneous calls that you want to monitor on the primary group member's phone. The maximum number of simultaneous calls that you can monitor for one Monitor Primary equals the number of Line Appearances that the Monitor Primary has programmed on their phone.

For example, if you have one Monitor Call/Monitor Call Silent key programmed for a Monitor Primary, you will only be able to monitor one incoming or outgoing call at a time. If you have two Monitor Call/Monitor Call Silent keys programmed for a Monitor Primary, you will be able to monitor two incoming or outgoing calls at a time and so on. There is no direct correspondence between a Monitor Call/Monitor Call Silent key and a Line Appearance on the Monitor Primary's phone. The Line Appearance that the first call occurs on (not necessarily the first Line Appearance) will be monitored by the first Monitor Call/Monitor Call Silent key, the Line Appearance that the second call occurs on (not necessarily the second line appearance) will be monitored by the second Monitor Call/Monitor Call Silent key and so on. See Programmable Memory Key Features.

The Monitor Call/Monitor Call Silent key indicates the state of the Line Appearance on the primary group member's phone that is being monitored. The only difference between Monitor Call and Monitor Call Silent is that your phone will not ring to indicate an incoming call to the Primary member. For example:

• A flashing Monitor Call key with a ring tone indicates an incoming call to the Line Appearance.
• A flashing Monitor Call key without a ring tone indicates that the call is on hold.
• A flashing Monitor Call Silent key without a ring tone indicates an incoming call to the Line Appearance or that the call is on hold.
• A lit Monitor Call/Monitor Call Silent key indicates that the Line Appearance is in use.

To answer a call occurring on the primary group member's phone, follow these steps:

1. When the Monitor Call/Monitor Call Silent key is flashing, lift the handset.
2. Press the Monitor Call/Monitor Call Silent key.

or

Press the Monitor Call/Monitor Call Silent key to answer the call in speaker mode.

By putting a call on hold, either the primary group member or other Monitor phones can pick up the call.