Forward Phones to Prompts

Using Forward to Prompt, you can send all incoming calls to a phone number that you have entered via your phone. The LED on the programmed key indicates when the phone is being forwarded.

To forward to prompt, follow these steps:

  1. Press Forward to Prompt on your phone.

    The system asks you to enter a phone number.

  2. Enter the phone number on the phone keypad.
  3. Press ENTER or #.

To change the phone number for the forward to prompt, repeat the above three steps.

To turn Forward to Prompt off, follow these steps:

  1. Press Forward to Prompt.
  2. Press FWDOFF or #.
  • To use this feature, you must have a key programmed with Forward to Prompt. See Programmable Memory Key Features.
  • The system stores internal extensions, therefore you do not need to press the ENTER softkey.
  • If you forward your phone to an external phone number, you must have permission to make that external call and Redirect Inbound Call to External Number permission. See Permissions for instructions on how to view your call permissions.
  • If you have this feature turned on when you log out of your phone all your calls will be forwarded to the prompt defined.


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