Program Memory Keys on Poly Phones

Any features that you assign to the memory keys remain associated with your extension regardless of which model phone you log into, which means that if you program memory keys when selecting a model with a large number of programmable memory keys, and then log into a model that has fewer programmable memory keys, some of the keys (the left hand column) are not visible to you (although any of the programmed memory keys could be active).

Supported phone models include the following:

• Poly VVX 3xx
• Poly VVX 4xx
• Poly VVX 5xx
• Poly VVX 6xx
• Poly Colour Expansion Module
• Poly CCX 400
• Poly CCX 500
• Poly CCX 505
• Poly CCX 600
• Poly CCX 700

Line/BLF Keys

Each Poly phone has two predefined Line Appearance keys and a model-specific number of Line/BLF keys that you can configure as

• Default
• Line Appearance
• Answer Extension
• Attendant Answer
• Attendant Monitor
• Monitor Extension
• Park Location
• Park Location with Reminder
• Line Key Speed Dials
• Pickup
• Twinning Pullback
• Unassigned

Predefined Soft Keys

Each Poly phone has four default keys that can be toggled to enable and display features on your phone, including

• Redial
• Paging
• Forward
• DND

None of these keys allow the feature type to be modified. However, with the exception of the Redial key, you can unassign features. When Unassigned, the default key is deselected (shown with ) and the key does not display on phone. When assigned, the key shows and the key displays on the phone.

You can re-position Predefined Soft Keys in relation to the Programmable Soft Keys on your phone:

1. Click Change Position.

   The system returns a popup window with a dropdown list indicating the position of the keys.

2. Select a new value from the drop-down list.
3. Click Save

Programmable Soft Keys

By default, Poly phones come with the Log out key pre-programmed on the bottom-right (tenth) key.

To program features to memory keys, follow these steps:

1. Click My Phones in the left menu.

   The system displays the My phones page.

2. Select the phone name from the Phone Name drop-down list.
   When the phone model is known, an asterisk [*] beside the model indicates that you are logged into that device model. There is no asterisk when a logged-in phone model is unknown or when you are not logged into any device.
3. Select the memory key that you want to program by selecting the appropriate button icon.

   The Program Memory Key Details page appears.

4. Complete the following fields. See Programmable Memory Key Features.
   • Feature: Select the feature to be programmed.
   • Label: (Optional) Type in a description. If no description is typed the system default will be applied.
   • Details: Select from a drop-down list or type in the required number without any spaces or characters. Not all features require this field.
   • Status: (Only appears with the Forward features). Select Active or Inactive. You will be able to Activate or deactivate the feature by pressing this memory key on the phone once it is programmed.
5. Click Save.
6. Click Close Window.

   Your phone key profile is updated.

7. Repeat steps 3-6 for each memory key to be programmed.

To cancel your changes, click Close Window instead of Save.