Monitor Extension

Monitor Extension is available to secondaries with monitor permissions via Monitor Groups.

To program a Line/BLF Key as a Monitor Extension, follow these steps:

1. Click My Phones in the left menu.

   The system displays the My phones page.

2. Select the phone name from the Phone Name drop-down list.
   When the phone model is known, an asterisk [*] beside the model indicates that you are logged into that device model. There is no asterisk when a logged-in phone model is unknown or when you are not logged in to any device.
3. Click a Line/BLF key.

   The Program Memory Key Details page appears.

4. Complete the following fields. See Programmable Memory Key Features.
   • Feature: Select Monitor Extension.
   • Label: (Optional) Type in a description. If no description is typed the system default is applied. The default label is Monitor <extension>.
   • Details: From the drop-down list, select the line that you want to monitor or answer. Only those lines that you have permissions to monitor appear.
5. Click Save.
6. Click Close Window.

The Monitor Extension key

• places an active call on hold and dials the primary when pressed
• acts as speed dial when idle
• does not show the off-hook state
• provides idle/confirmed states only
• does not provide CallerID info at any time