Answer Extension

Answer Extension is available to secondaries with answer permissions via Monitor Groups.

To program a Line/BLF Key as an Answer Extension, follow these steps:

1. Click My Phones in the left menu.

   The system displays the My phones page.

2. Select the phone name from the Phone Name drop-down list.
   When the phone model is known, an asterisk [*] beside the model indicates that you are logged into that device model. There is no asterisk when a logged-in phone model is unknown or when you are not logged in to any device.
3. Click a Line/BLF key.

   The Program Memory Key Details page appears.

4. Complete the following fields. See Programmable Memory Key Features.
   • Feature: Select Answer Extension.
   • Label: (Optional) Type in a description. If no description is typed the system default is applied. The default label is Answer <extension>.
   • Details: From the drop-down list, select the line that you want to monitor or answer. Only those lines that you have permissions to answer appear.
5. Click Save.
6. Click Close Window.

The Answer Extension key

• places an active call on hold and dials the primary when pressed
• does not show the off-hook state
• provides idle/early/confirmed states
• provides a screen pop in the early state
• picks up the ringing call in the early state when pressed
• always includes CallerID when available
• when the Answer Extension key rings, the tone is different from the regular ring; see Configure Ring Tones