Attendant Answer

Attendant Answer is available to secondaries with answer permissions via Monitor Groups.

To program a Line/BLF Key as an Attendant Answer, follow these steps:

1. Click My Phones in the left menu.

   The system displays the My phones page.

2. Select the phone name from the Phone Name drop-down list.
   When the phone model is known, an asterisk [*] beside the model indicates that you are logged into that device model. There is no asterisk when a logged-in phone model is unknown or when you are not logged in to any device.
3. Click a Line/BLF key.

   The Program Memory Key Details page appears.

4. Complete the following fields. See Programmable Memory Key Features.
   • Feature: Select Attendant Answer.
   • Label: (Optional) Type in a description. If no description is typed the system default is applied. The default label is Answer(a) <extension>.
   • Details: From the drop-down list, select the line that you want to monitor or answer. Only those lines that you have permissions to answer appear.
5. Click Save.
6. Click Close Window.

The Attendant Answer key

• picks up the ringing call in the early state when pressed
• blind transfers an active call to the primary when pressed
• does not show the off-hook state
• provides idle/early/confirmed states
• suppresses screen pop in early state
• always includes CallerID when available
• returns an error when you press Pickup and select any confirmed dialog