Program Memory Keys on Verge WE Phones

Any features that you assign to the memory keys remain associated with your extension regardless of which model phone you log into, which means that if you program memory keys when selecting a model with a large number of programmable memory keys, and then log into a model that has fewer programmable memory keys, some of the keys (the left hand column) are not visible to you (although any of the programmed memory keys could be active).

Supported phone models include the following:

• Verge 9308-WE
• Verge 9312-WE
• Verge 9318Ex-WE Expander

Programmable Keys

Each Verge WE phone has a model-specific number of programmable keys that you can configure to support the following silhouette features:

• Bluetooth
• Forwarding Phones to Co-workers
• Forward Phones to Coverage
• Forward Phones to a Number
• Forward Phones to Prompts
• Handsfree Answerback
• Intercom to Co-worker
• Monitor Group Voicemail
• Intercom to Prompt
• Line Appearance
• Logout
• Line Key Speed Dials
• Outgoing Call Privacy
• Page
• Park Location
• Primary Phone
• Unassigned

Monitor BLF functionality is supported using Monitor Extension.

You can also program a key to any of the following:

• Bluetooth - to allow Bluetooth integration on a Verge 9312-WE phone.
• Logout - to log out of the phone.
• Default - to return the phone key to its default value.
• Unassigned - to disable the phone key.

Soft Keys

Each Verge WE phone has three soft keys that can be toggled to enable and display features on your phone. The soft key names and behaviors are dependent on the current phone state. If more soft keys actions are available, the right most soft key displays the More icon. Press the function button to see the additional keys. These include:

• When the phone is idle:
  • Retrieve
  • Calls
  • Redial
  • Settings - access various administrative features
  • Sleep - access the sleep screen
• When placing a call:
  • Contacts
  • Calls
  • Redial
• When the phone is ringing (Incoming call):
  • Park Active (only when on a call)
  • To VM
  • Ignore (silences ringing
  • Answer
• When in an active call:
  • Park
  • Conference

Programmable Soft Keys

By default, Verge WE phones come with the Log out key pre-programmed on the bottom-right (tenth) key.

To program features to memory keys, follow these steps:

1. Click My Phones in the left menu.

   The system displays the My phones page.

2. Select the phone name from the Phone Name drop-down list.
   When the phone model is known, an asterisk [*] beside the model indicates that you are logged into that device model. There is no asterisk when a logged-in phone model is unknown or when you are not logged into any device.
3. Select the memory key that you want to program by selecting the appropriate button icon.

   The Program Memory Key Details page appears.

4. Complete the following fields. See Programmable Memory Key Features.
   • Feature: Select the feature to be programmed.
   • Label: (Optional) Type in a description. If no description is typed the system default will be applied.
   • Details: Select from a drop-down list or type in the required number without any spaces or characters. Not all features require this field.
   • Status: (Only appears with the Forward features). Select Active or Inactive. You will be able to Activate or deactivate the feature by pressing this memory key on the phone once it is programmed.
5. Click Save.
6. Click Close Window.

   Your phone key profile is updated.

7. Repeat steps 3-6 for each memory key to be programmed.

To cancel your changes, click Close Window instead of Save.