Incoming call routing is used to configure the call destination for each phone number assigned to your company. You can assign different destinations to the same phone number based on your business/holiday hours. The options available for call routing are an Auto Attendant, a Calling Group, an Employee/Location or—for Emergency Override Routing—Other.
Using the buttons, you can enable and disable emergency override routing for all selected primary call routings for phone numbers with overrides. The emergency override destination can be an internal or external number. Holiday Call routings show override Enabled when their primary call routing is overridden. They cannot be override enabled or disabled on their own.
Calls are processed in with the following priorities:
See the following topics:
You can search for all DIDs associated with a particular holiday or business hour entry. The system filters DIDs when the text you enter appears in any part of the business/holiday hour name entry. Results for business hours include all entries having no business hour configured (blank, or default business hour), provided the actual text of the default business hour entry is entered correctly.
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