For increased efficiency, you can configure incoming call routing for multiple phone numbers simultaneously.

To configure incoming call routing for multiple phone numbers, follow these steps:

1. Click Incoming Call Routing in the left menu.
2. Select one or more phone numbers to be configured by checking the corresponding checkboxes, and click Configure Selected Routings.
3. In the General Information section, select the name of the Business Hours profile from the pull-down list – select No Changes to leave Business Hours settings unchanged.
   If you selected one or more phone numbers currently using Holiday Hours, the Business Hours selection option is not available.
4. In the Emergency Override section, select a call destination from the following options:
   • Select the No Changes option to leave the existing Emergency Override Routing settings unchanged.
   • Select the Not Assigned option if no destination is required.
   • Select the Auto Attendant option to direct the call to an Auto Attendant. Select the Auto Attendant from the list provided.
   • Select the Calling Group option to direct the call to a call group. Select (or type and filter) the call group from the list provided.
   • Select the Employee/Location option to direct the call to a user or location. Select (or type and filter) the user or location from the list provided.
   • Select (or type and filter) the ACD Application option to direct calls to a managed ACD Application.
   • Select the Other option to direct the call to any other number (including an external number). Fill in the Number field and the Name field (to describe this route).
   If you selected one or more phone numbers currently using Holiday Hours, the Emergency Override Routing option is not available.
5. In the Time of Day Routing section, for each of the time of day categories (OPEN hours, CLOSED hours, LUNCH hours, SPECIAL hours), select a call destination from the following options:
   • Select the No Changes option to leave the existing Time of Day category settings unchanged.
   • Select the Not Assigned option if no destination is required.
   • Select the Auto Attendant option to direct the call to an Auto Attendant. Select the Auto Attendant from the list provided.
   • Select (or type and filter) the Calling Group option to direct the call to a call group. Select the call group from the list provided.
   • Select (or type and filter) the Employee/Location option to direct the call to a user or location. Select the user or location from the list provided.
   • Select (or type and filter) the ACD Application option to direct calls to a managed ACD Application.
6. If you want the same routing for all four time of day categories, fill in the OPEN hours call destination, then check Use this setting for all time of day routing. The CLOSED, LUNCH and SPECIAL hours routing will automatically be filled in for you.
7. Click Save.

If the Not Assigned option is selected for a phone number, the call is not routed at all. When the number is dialed, the caller will hear ringing until they choose to end the call. When incoming call routing is viewed for this number, the routing information will be blank.