View Incoming Call Routing Details

To view incoming call routing details, click Incoming Call Routing in the left menu. Your company phone numbers are listed in the Phone Number column.

For the Emergency Override Routing (Business Hours only) see Enable Emergency Override Routing.

For the Time of Day Routing (Open, Closed, Lunch and Special), the destination for each phone number within your company is displayed as a telephone extension adjacent to the phone number. Call destination can be one of your company Auto Attendants, users, locations, or call groups.

For the Override routing, the telephone number (as it would be dialed from the default site of your company) to which calls are routed in the Emergency Override state is displayed.

For Business/Holiday Hours, the name of the assigned profile is displayed.

Phone Number	Open	Closed	Lunch	Special	Override	Business Hours (Holiday Hours)
6134356785	120	700	700	700	96135551234	Default
6134356786	135	135	135	135	96135550987	Company Hours

The company in this example can be reached by dialing 6134356785 and 6134356786. The company administrator has configured incoming call routing for those phone numbers as follows:

6134356786 is dedicated to a single user. In an emergency override situation, the number will route to 96135550987. This was accomplished by routing this phone number to the user's extension (135) during all business hours, and routing the phone number to 96135550987 for the emergency override situation.
6134356785 is configured so that it can be handled by an operator during regular business hours, the company Auto Attendant during off-hours, and 96135551234 in an emergency override situation. This was accomplished by routing this phone number to the operator's extension (120) during "Open" business hours, to the Auto Attendant extension (700) during "Closed", "Lunch" and "Special" business hours, and to 96135551234 for the emergency override situation.

If routing has not been set up for a particular business hours category, the routing information is blank.

If no routing destinations have been set up for a phone number, then the number will be enclosed in square brackets "[]".

When Emergency Override is enabled, the main Incoming Call Routing page will show all the Time of Day call destinations (Open, Closed, Lunch, Special) as grayed out and the Override destination is displayed in bold.

Document Version: Final 1.0

Send Feedback