To add a location, follow these steps:

1. Click Users and Locations in the left menu.
2. Select Add Location from the Add list.
3. In the Location Information section, enter information in the following fields (mandatory):
   • Name: The location name, which is displayed in the Internal Directory on the web and on the phones.
4. In the Phone Information section, enter information in the following fields:
   • Extension: Select an Extension for the location from the Extension list. The Extension list displays the next five available extensions for users and locations. You can enter a different valid extension by selecting Other from the Extension list and typing the extension of your choice in the text field.
     You cannot modify the extension once the location has been added.
   • Language for Phone: the language you select is used for the location's phone display and any announcements or prompts generated by the system. The languages listed are the languages supported by your Service Provider.
   • Outgoing Caller ID: (optional) this field defines what external parties see on their displays when this user calls them. Select
     • Use Site Number to use the default number defined by your Service Provider (shown at the bottom of your Business Details page).
     • Private to restrict the presentation of the number to the external party.
     • or type and filter any number from your list of company phone numbers to use that number for the Outgoing Caller ID.
   • Allow Outgoing Call Privacy: checking this box enables Outgoing Call Privacy.
   • Location locked to phone: checking this box prevents users from logging in and out of the location phone. See Login/Logout.
   • Handsfree Answerback: (optional) check this box to turn on the Handsfree Answerback feature for the user (without using one of their programmable memory keys). See Phone Key Configuration Options for Profiles.
   • Announcement: (optional) select an announcement from the pull-down list to be played to callers when the location puts a call on hold.
5. In the Services section, enter information in the following fields:
   • Access from Auto Attendant: select an option from the drop-down list to determine whether calls can be transferred to this extension through the Add Auto Attendant.
   • Enable Voice Mail: check this box to give the new location voicemail. See Enable and Disable Voicemail. This will also set the location's call coverage to redirect unanswered calls to voicemail after four rings.
   • Enable Agent: check this box to mark the new location as an agent. Only Agents can be members of queue groups.
6. Select a permission profile from the Profile Name list in the Permissions section. The "Unassigned" profile is assigned by default.
7. Select a phone key profile from the Profile Name list in the Phone Keys section. The "System Settings default" profile is assigned by default.
8. In the Automatic Ringdown section, select one of the following fields:
   • None (Default): Automatic Ringdown is disabled.
   • My Co-worker: Select one of the user’s co-workers from the list of available phone numbers. (This number will be automatically dialed when the user lifts the handset, presses a Line Appearance or presses the Speaker key.)
   • Another Phone Number: Enter a phone number into the field. Note that you must ensure that the number includes correct dial prefixes and conforms to the dialing permissions (you should test the number).
     Changing the Automatic Ringdown value may cause a VVX phone to reboot. Applies to phone types XX0, XX1, X50.
9. Do one of the following:
   • Click Save.
   • Click Save and Edit... to continue adding or to edit user settings. For example, you can record the Auto Attendant announcement name by clicking Record, which now appears on the page. See Record the Auto Attendant Name Announcement.

Users do not require a PIN to log into a location phone.

If you create a location that is to be used by a Mitel 5201 IP Phone, you will not be able to print the phone label. This is because printing of a label for a Mitel 5201 IP Phone requires that you log in to the web interface using that phone's extension and PIN. Since locations do not have PINs, you can't log in as the phone. The solution to this is to create a User instead of a Location.