Add Auto Attendant

To add a new Auto Attendant, follow these steps:

  1. Click Auto Attendant in left menu.
  2. Click Add.
  3. Type the Auto Attendant name in the Auto Attendant Name field.
  4. Select an extension for the Auto Attendant from the Extension list.

    The Extension list displays the next five available extensions for Auto Attendants. You can enter a different valid extension by selecting Other from the Extension list and typing the extension of your choice in the text field provided.

  5. Select the language for the Auto Attendant from the Default Language list.

    The language you select is used to determine the language for the default main menu prompts and error messages. The Default Language list displays the languages supported by your service provider.

  6. Check the Time of Day Greetings box to turn on the Time of Day Greetings (optional).

    Time of day greeting times are as follows:

    • Morning: 12:00 A.M. to 11:59 A.M.
    • Afternoon: 12:00 P.M. to 5:59 P.M.
    • Evening: 6:00 P.M. to 11:59 P.M.

  7. Click Save.

    The default choices for the Main Menu are as follows:

    • 1-8 = Transfer to Extension
    • 9 = Company Directory
    • * = Previous Menu

To configure custom menus and choices, click Main Menu. See Configure Auto Attendant Menu Options in the Administration Reference Guide.


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Document Version: Final 1.0
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