Selective Call Routing Configuration Examples

The following examples show you how to configure:

To configure any of the examples listed above, your administrator must enable Selective Call Routing Configuration as one of your Services.
Example 1: Configuring VIP Find/Follow Me

This example shows you how to configure your phone to recognize the number of an important caller, and route it to several locations simultaneously. After a defined number of rings, the call is sent to your voice mail.

To configure VIP Find/Follow Me, follow these steps:

In this example, Call Coverage (Busy/No Answer) is set to My Voice Mail and Twinning is enabled.
  1. Click My Call Handling in the left menu.
  2. In the Selective Call Routing section, click Add A Rule.

    The system returns the Selective Call Routing Rule page.

  3. In the Rule Name field, enter the name or title of the VIP.
  4. In Caller ID List, click Specific Callers.
  5. Select Exactly Matches from the drop-down list and enter the number of the VIP caller.
  6. Click Add.
  7. In Routing Options, click Destinations.
  8. Under Intermediate, enter the name and number of one of the locations to route the call. For example, enter My Office, and the number of your office phone.
  9. Click Add.
  10. Repeat for up to five intermediate destinations.
  11. Enter the number of rings each phone number on your list receives before the call is sent to the final destination.
  12. Under Final, click Call Coverage.
  13. Click Save.

    The system returns the My Call Handling page.

  14. In the Selective Call Routing section, check the Active box to enable the rule.
  15. Check the priority of the rule to make sure it is not superseded by a rule with a higher priority. Drag-and-drop the rule to the correct location.
Example 2: Configuring a White/Black List

This example shows you how to set up a list of caller IDs to accept, and a list of caller IDs to block.

To configure a white/black list, you need to define two rules, one for the white list and a separate one for the black list. The white list rule must have a higher priority than the black list rule. Follow these steps to configure the white list of caller IDs (these are calls you want allowed):

  1. Click My Call Handling in the left menu.
  2. In the Selective Call Routing section, click Add A Rule.

    The system returns the Selective Call Routing Rule page.

  3. In the Rule Name field, enter a name for the white list rule.
  4. In Caller ID List, click Specific Callers, and select one of
    • Exactly Matches, to enter the number of a specific caller.
    • Extension, to allow all calls from a specific extension.
    • Starts With, to allow all calls starting with a specific set of numbers.
  5. Click Add.
  6. Repeat to add all the caller IDs or types of caller IDs you want to allow.
  7. In Routing Options, click Destinations.
  8. If you want an intermediate destination for all the caller IDs on your white list, click Intermediate and enter the name and number of one of the locations to route your white list.
  9. Click Add.
  10. Repeat for up to five intermediate destinations.
  11. Under Final, select the final destination for all the caller IDs on your white list.
  12. Click Save.

    The system returns the My Call Handling page.

  13. In the Selective Call Routing section, check the Active box to enable the rule.

Follow these steps to configure the black list of caller IDs to block:

  1. Click My Call Handling in the left menu.
  2. In the Selective Call Routing section, click Add A Rule.

    The system returns the Selective Call Routing Rule page.

  3. In the Rule Name field, enter a name for the black list rule.
  4. In Caller ID List, click Specific Callers and select one of
    • Exactly Matches, to enter the number of a specific caller.
    • Extension, to allow all calls from a specific extension.
    • Starts With, to allow all calls starting with a specific set of numbers.
  5. Click Add.
  6. Repeat until you have added all the caller IDs or types of caller IDs to block.
  7. In Routing Options, click Reject Call (send busy signal).
  8. Click Save.

    The system returns the My Call Handling page.

  9. In the Selective Call Routing section, check the Active box to enable the rule.
  10. Verify that the white list rule has a higher priority than the black list rule. If the white list rule is lower than the black list, callers on the white list may accidentally be blacklisted. Drag-and-drop the rules to change the order of the rules.
Example 3: Configuring Anonymous Call Rejection

This example shows you how to configure your phone to reject all calls coming from a caller ID the system cannot identify.

To configure Anonymous Call Rejection, follow these steps:

  1. Click My Call Handling in the left menu.
  2. In the Selective Call Routing section, click Add A Rule.

    The system returns the Selective Call Routing Rule page.

  3. In the Rule Name field, enter a name for the rule.
  4. In Caller ID List, click Specific Callers.
  5. Select Unavailable from the drop-down list.
  6. Click Add.
  7. In Routing Options, click Reject Call (send busy signal).
  8. Click Save.

    The system returns the My Call Handling page.

  9. In the Selective Call Routing section, check the Active box to enable the rule.
  10. Check the priority of the rule to make sure it is not canceled by a rule with a higher priority. Drag-and-drop the rule to the correct location.
Example 4: Configuring Selective Call Acceptance

This example shows you how to configure your phone to accept only certain caller IDs and to reject all other calls.

To configure Selective Call Acceptance, you need to configure two rules, one identifying the calls to accept and a separate rule blocking all other calls. Follow these steps to configure the list of caller IDs to accept:

  1. Click My Call Handling in the left menu.
  2. In the Selective Call Routing section, click Add A Rule.

    The system returns the Selective Call Routing Rule page.

  3. In the Rule Name field, enter a name for the acceptance rule.
  4. In Caller ID List, click Specific Callers and select one of
    • Exactly Matches, to enter the number of a specific caller.
    • Extension, to allow all calls from a specific extension.
    • Starts With, to allow all calls starting with a specific set of numbers.
  5. Click Add.
  6. Repeat until you have added all the caller IDs or types of caller IDs you want to accept.
  7. In Routing Options, click Destinations.
  8. If you want an intermediate destination for all the caller IDs on your list, click Intermediate and enter the destination.
  9. Click Add.
  10. Repeat for up to five intermediate destinations, for example, your cell phone, remote office, home phone, etc.
  11. Under Final, select the final destination for all the caller IDs.
  12. Click Save.

    The system returns the My Call Handling page.

  13. In the Selective Call Routing section, click the Active box to enable the rule.

Follow these steps to configure a rule blocking all other caller IDs:

  1. Click My Call Handling in the left menu.
  2. In the Selective Call Routing section, click Add A Rule.

    The system returns the Selective Call Routing Rule page.

  3. In the Rule Name field, enter a name for the blocked calls rule.
  4. In Caller ID List, click All Callers.
  5. Click Add.
  6. In Routing Options, click Reject Call (send busy signal).
  7. Click Save.

    The system returns the My Call Handling page.

  8. In the Selective Call Routing section, check the Active box to enable the rule.
  9. Check the priority of the rules to make sure the rule for acceptable callers IDs has a higher priority than the rule rejecting all calls. Drag-and-drop the rules to place them in the correct order.

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