Selective Call Routing Configuration

To use SCR, define one or more rules and activate the ones you want to use. The list order indicates the priority in which rules are applied. You can change the priority of a rule by selecting the rule and dragging it up or down in the priority list. You can configure up to five rules.

When setting rule priorities, be aware of how the rules interact. For example, if the rule with the highest priority specifies "All Callers", none of the subsequent rules are followed.

To apply a rule to incoming calls, check the Active box. To edit a rule, click on the rule name to access the Edit Selective Call Routing Rule screen. To delete a rule, highlight the rule and click Delete.

For a list of guidelines to configuring Selective Call Routing rules, see Selective Call Routing Guidelines.

For examples of possible Selective Call Routing configurations, such as VIP/Follow Me or White List/Black list, see Selective Call Routing Configuration Examples.

To add an SCR rule, follow these steps:

1. Click My Call Handling in the left menu.
2. In the Selective Call Routing section, click Add A Rule.

   The system returns the Selective Call Routing Rule page.

3. In the Rule Name field, enter a name for the rule.
4. Use the Caller ID List to define up to 50 incoming callers. You can apply the rule to all incoming calls or to calls from specific callers.
   • To apply the rule to all incoming calls:
     1. Select All Callers.
   • To apply the rule to specific calls:
     1. Select Specific Callers, and select one of the following options to add caller IDs to the list:
        • Extension—routes all incoming calls from a specific extension.
        • Exactly Matches—routes calls from a specific phone number.
        • Starts with—routes all calls starting with a specific number or group of numbers (for example 18 for all 1-800 calls).
        • Unavailable—for all calls with a number the system cannot identify.
     2. Click Add to add the ID to the list.
   Since the numbers or partial numbers you are entering are for incoming caller IDs, do not include any of the digits used for outbound calls (such as 9).

   You can edit the name of any caller ID by clicking on the Label field. For example, you can change Starts with 18 to All 1-800 calls.

5. Use Routing Options to define how the calls identified in the Caller ID List are routed:
   • Reject Call—rejects all calls in the Caller ID List.
   • Destinations—indicates where the call is routed. You can select both an Intermediate and a Final destination.
     While an intermediate destination is optional, all rules must have a final destination when you select Destinations.
     1. To define an Intermediate destination:
        1. Enter a label and phone number.
        2. Click Add.
        3. Enter a value for the Number of rings before Final Destination is invoked. The default is 5.

        You can define up to five intermediate destinations.

     2. To define a Final destination, select from one of the following options:
        • Call Coverage (Busy/No Answer)
        • My Voicemail
        • Auto Attendant—select an Auto Attendant from the drop-down list.
        • My Co-worker—select a Co-worker from the drop-down list.
        • Another Phone Number—enter a phone number (include all numbers you would normally dial. For example, 9 when it is an outside call)
        The following rules apply when configuring your final destination:

        • Do not use your own extension as a final destination.
        • Only use your own DID when your outgoing Caller ID dos not match your rule criteria. For example, your rule uses a Specific Callers list that does not include any of your company’s external numbers, including your own calling line ID or switchboard number.
6. Click Save.