Call Coverage (Busy/No Answer)

Using Call Coverage, you can decide how your calls are handled when you are busy, unavailable to answer, or logged out of your phone. To view your Call Coverage options select the My Call Coverage option in the Navigation pane. If allowed for your phone, this page also allows you to set the twinning option which allows you to ring another phone (such as your cell phone) simultaneously with your desk phone. See Twinning.

To set up or change Call Coverage, follow these steps:

  1. Select one of the following options:
    • None
    • Auto Attendant, and select an Auto Attendant from the drop-down list
    • My Co-worker, and select a Co-worker from the drop-down list
    • Another Phone Number, and enter a phone number (including "9" if it is an outside call).
  2. Select how many times you want the phone to ring before going to the coverage option.
  3. Click Save.

To disable Call Coverage, check None and click Save.

  • If you log out of your phone the call coverage option that you last set up will apply unless you had call forwarding turned on.
  • If you configure your call coverage to an external phone number, you must have permission to make that external call and Redirect Inbound Call to External Number permission. See Permissions for instructions on how to view your call permissions.
  • If the Call Coverage option of your choice no longer exists (an Auto Attendant or Co-worker), your call coverage will default to No Call Coverage.
  • If you cannot select My Voicemail, it is because your phone has not been configured for voicemail. See the system administrator.

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