Customizing your Phone System

If you used the quick start procedures, your phone system is working using default settings. Now you should customize these to suit your company's personality and image. The following guide directs you to the various procedures to help you customize your system:

Do you want call permissions to change depending on the time of day?
This is useful if you want to allow long distance or international calls only during regular business hours. To do this you must set up your business hours and permission profiles appropriately. See View Business Hours List and Call Permission Profiles.
Do you want the Auto Attendant to use different prompts from the defaults provided?
See Auto Attendant.
Do you want the Auto Attendant to change depending on whether your business is open or closed?
This is normally used to provide callers with the business hours while your business is closed. To do this you must set up your business hours, add multiple Auto Attendants, and change your incoming call routing to select a different Auto Attendant depending on the business hours. See Business Details, Auto Attendant, and Incoming Call Routings.
Do you want incoming calls to ring at multiple phones?
This will help to ensure that calls do not go unanswered. To do this you must set up a call group and route incoming calls to that call group. See Managing Group Features and Incoming Call Routings.
Do you want an administrator to monitor another user’s phone?
This will help administrators to manage a manager’s calls. To do this you must set up a monitor group and program phone keys with a monitor option. See Managing Group Features.

Document Version: Final 1.0

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