Auto Attendant

The Auto Attendant automatically receives and directs incoming calls without human intervention. The Auto Attendant is identified by a name and an extension. Auto attendant manipulations such as deleting are done based on the Auto Attendant name and extension.

Menus, prompts, and greetings define how the Auto Attendant responds when a phone user presses a dial-pad key. For example, the default choices for the Auto Attendant main menu are as follows:

• 1-8 = Transfer to Extension
• 9 = Company Directory
• * = Previous Menu

The Auto Attendant must have a main menu and can also have additional submenus depending on user configuration.

A set of recorded prompts describing callers’ choices is associated with each menu. See the following:

• Quickly Add Auto Attendant
• Managing the Auto Attendant
• Auto Attendant Menus
• Record Audio Prompts and Greetings
• Examples:
  Example: Create a Custom Auto Attendant
  Example: Create a Custom Auto Attendant for Voicemail Access
• Configure Zero-out Destination

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Document Version: Final 1.0

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