Configure Fax Extension

To receive and send faxes, the port of a device that is connected to a fax machine must have an extension.

To configure an extension for a fax, follow these steps:

  1. Add a location into the system. The location extension will be used as the fax extension. See Add a Location.
  2. Click Phone Inventory in the left menu.
  3. Click the Phone Label corresponding to the device (port) that you want to configure an extension for.
  4. Select the location from the Assigned User/Location list.
  5. Click Save.

To receive external faxes, associate the fax extension with one of your company phone numbers. See Incoming Call Routings for instructions on how to route a phone number to the location associated with your fax extension.

  • Select Unassigned from the Assigned User/Location list if you do not want an extension to be associated with the device (port).
  • The call permission profile of the location associated with the fax determines which types of calls can be placed from the fax.

© Copyright 2025
 		Document Version: Final 1.0
 		Send Feedback