Broadcast, Hunt, and Rollover call groups can also be configured as Queue Groups provided the required licenses have been applied. Callers can be provided with a looping announcement that tells them their position in the queue.

When provisioning Call Groups (Broadcast, Hunt, and Rollover), Tenant Administrators must check Queue in the General Information section of the Call Group Details page.

When Tenants check the Queue box, they must also configure the following:

• Initial Greeting (mandatory)
• Wait Announcement (mandatory)
• Position Announcements (optional)

When configuring users as members of Call Groups, Tenant Administrators must check Agent in the Services section of the provisioning page (User Details). Only Agents can be members of Queue groups.