Position Announcements

Position Announcements tell callers their place in the queue at a configurable interval. Position announcements comprise prefix (required), the number, and suffix (optional). The prefix announcement plays before the position announcement; the suffix announcement plays after the position announcement. For example, the announcement "You are currently caller number 3. Please stay on hold to maintain your place in the queue." breaks down as follows:

Prefix	\| Position Announcement	\| Suffix
You are currently caller number	\| 3.	\| Please stay on hold to maintain your place in the queue.

To configure the Position Announcement, follow these steps:

Check Enable position announcements for this group.
Enter the interval between announcements in seconds. The value must be between 10 and 300. The default is 30.
From the drop-down list, select the announcement prefix. The default is Company Default.
From the drop-down list, select the announcement suffix. The default is Company Default.

Configure Call Group Call Coverage for this group.

Document Version: Final 1.0

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