Call group call coverage determines how a call is handled if none of the call group members answer the call. Call coverage applies only to Broadcast, Hunt, and Rollover groups. The monitor primary call coverage applies to incoming calls to a monitor group. For incoming calls to a member of a call pickup group, the call coverage setting of that member applies. The call coverage options available are: Employee Voice Mail, Auto Attendant, Employee, Another Phone Number, another Call Group, ACD Application and Group VoiceMail (if Voice Mail has been enabled for the group).

To configure call group call coverage, follow these steps:

1. Click Call Groups in the left menu.
2. Click the Name to select a specific Broadcast, Hunt, or Rollover call group.
3. From the Call Coverage section, select one of the following call coverage options:
   • Employee Voice Mail: This directs the call group call to the selected employee's voicemail box.
   • Auto Attendant: This directs the call group call to the Auto Attendant selected from the adjacent list.
   • Employee: This directs the call group call to the employee selected from the adjacent list.
   • Another Phone Number: This directs the call group call to the phone number in the adjacent text box.
   • Call Group: This directs the call group call to the Call Group selected from the adjacent list.
   • ACD Application: This directs the call group call to the ACD Application selected from the adjacent list.
   • Group VoiceMail: Appears when Voice Mail is checked. It directs the call to this group's voicemail.
4. Define when call coverage takes effect.
   • Broadcast and rollover groups: From the After x rings send this call group's call to list, select the number of times you want the phones to ring before call coverage takes effect.
   • Hunt groups: From the After x unanswered phones list, select the number of unanswered phones you would like the call to traverse before call coverage takes effect.
5. Click Save.

Once you have added the group, click the link on the Call Group Details page to Configure Group Voicemail Settings.

No default call coverage is provided when a new Broadcast, Hunt or Rollover group is added. If call coverage is not configured for a call group, an incoming call rings until the caller hangs up.