Wait Announcement

The Wait Announcement is played to callers while they are in the queue. It starts to play when the Initial Greeting has finished playing or immediately after the specified number of rings when the Initial Greeting is set to none.

To configure the Wait Announcement, follow these steps:

1. From the drop-down list, select the announcement to play. The default is Company Default.
2. Enter the number of minutes to play the announcement before sending to call coverage.

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Document Version: Final 1.0

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