Delete a Call Group

To permanently delete a call group from the system, follow these steps:

  1. Click Call Groups in the left menu.
  2. Choose one or more call groups to delete by checking the corresponding check boxes. To select all entries in the list, check the check box in the heading row.
  3. Click Delete.
  4. Click Save.
  • You cannot delete a Pickup group, Hunt group, Broadcast group, or Rollover group with associated members.
  • You cannot delete a Monitor group, Hunt group, Broadcast group, or Rollover group if incoming call routing for one of your company phone numbers is configured to use that call group. To delete the call group in this case, you must change the incoming call routing configuration for that phone number to use a different extension. See Incoming Call Routings.
  • You cannot delete a Hunt group, Broadcast group, or Rollover group if Presence State Routing is configured to use that call group. To delete the call group in this case, you must change the Presence State Routing configuration for that routing to use a different group or extension. See Configure Call Group Presence State Call Routing for more information.
  • If you delete a Monitor group, the associated Monitor Call, Monitor Phone and Monitor Silent key mappings will revert to an "Unassigned" key mapping.
  • If you delete a call Pickup group, the associated pickup key mapping will revert to an "Unassigned" key mapping.
  • When deleting a call group with voicemail enabled, the associated voicemail box is also deleted and any associated Group Voicemail Monitor key mappings will revert to an "Unassigned" key mapping.

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