Checking Auto Attendant Name Announcement

As a tenant administrator, you can check whether a user has recorded an Auto Attendant name announcement. If a user does not have a name recorded, callers to an Auto Attendant in your business who navigate to the Auto Attendant's name directory will hear "Unknown subscriber" rather than the name of the user or location. If the user does not have an Auto Attendant name recorded, you can record the name on the user’s behalf. See Record the Auto Attendant Name Announcement.

To view the name announcement status for a user, follow these steps:

  1. Click Users and Locations in the left menu.

    The system displays a list of users and locations.

  2. Click the Last Name to view detailed information for the user or location.
  3. Scroll to the Services section.

    Beside Auto Attendant Name Announcement one of two messages appears:

    • Recorded: an Auto Attendant name is recorded
    • Not Recorded: an Auto Attendant name is not recorded

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