Assign Users to a Call Group
To associate users with an existing call group, follow these steps:
- Click Call Groups in the left menu.
- Select the Name to select a specific call group.
- In the Membership section, add members to this Call Group. To add members, drag-and-drop them from the Available to the Selected list, use the + button, or click Add all. To remove members, use the - button or click Remove all.
- Click Save.
- Users assigned to a Broadcast, Hunt or Rollover group are logged into the group and can receive calls by default.
- Users assigned to a Pickup group are logged into the group and can answer calls by default.
- When assigning users to a monitor group, the monitor group secondaries must configure Monitor Call, Monitor Phone or Monitor Call Silent memory key mappings in order for the group behavior to take effect. See Programmable Memory Key Features in the Phone User Guide.
- When assigning users to a Hunt group, you must also configure the After 'x' rings send call to next member list to specify the number of times each users phone should ring before the call is passed to the next user.
- By unassigning a user from a call group, group behavior stops as soon as a call in progress is completed.
- Users can belong to multiple groups.
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