Add a Rollover Group

  1. To create a rollover group, follow these steps:
  2. Click Call Groups in the left menu.
  3. Select Add Rollover Group from the Add list.
  4. Type the Rollover group name in the Name field.
  5. Select an Extension for the rollover group from the Extension list. The Extension list displays the next five available extensions for Call Groups. You can enter a different valid extension by selecting Other from the Extension list and typing the extension of your choice in the Text field.
  6. Check Queue if calls are to be queued.
  7. Check Voice Mail to add a group voice mailbox.

    If you check Voice Mail

    • A link to Group Voice Mail Settings appears in group details.
    • Group Voice Mail appears as an option under Call Coverage.
    • Group members can provision a Group Voicemail Monitor programmable key.

    To remove the Group Voice Mail feature, deselect it.

  8. From Permission Profile Name drop down list,
    • Select one call permission profile from the list to assign to the group. For information on how to create and add new call permission profiles in the list, see Call Permission Profiles.
    • Click save. Call Permissions can be enabled or disabled outside of business hours in the Call Permission Details page.
    Call Permission profiles are assigned to rollover group members to give them permission to call back after interacting with their voicemails.
    • If no names are selected, the default call permission profile is automatically assigned.
    • If group members try to call back an external number when permissions are not assigned or disabled during those hours, the call back will not go through. Voicemail will play the menu prompt.
  9. In the Membership section, add members to this Call Group. To add members, drag-and-drop them from the Available to the Selected list, use the + button, or click Add all. To remove members, use the - button or click Remove all.
  10. If you choose to lock users to the new call group, clear Allow members to leave group?
  11. If you checked the Queue box, under the Wait Announcement section enter the following:
    1. Select the number of rings before playing the announcement.
    2. Select the announcement to play.
    3. Enter the number of minutes to play the announcement before sending to call coverage.
  12. Set up Call Coverage for the new rollover group (optional).
  13. Click Save.
  • If a rollover group has no members assigned to it, or if all members are logged out of their phones, the call goes immediately to call coverage.
  • When a rollover group is created it has all call permissions to enable call coverage to an external number.

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