Configure Group Presence Override Routing for a Phone using Web Admin

To override Group Presence State Routing using Webadmin, follow these steps:

1. Click Call Groups in the left menu.
2. Click on the group name to be configured.
3. In the Presence State Routing section, click Configure Presence State Routing.

   The system returns the Presence State Call Routing Detail page.

4. Select an override option from the Group presence state list:
   • None: Disables the override option – the schedule in the Presence State Hours section is in effect.
   • In Office: Temporarily overrides the current presence state, and changes it to the In Office presence state – will automatically revert to the configured schedule on the next presence transition.
   • Lunch: Temporarily overrides the current presence state, and changes it to the Lunch presence state – will automatically revert to the configured schedule on the next presence transition.
   • Away: Temporarily overrides the current presence state, and changes it to the Away presence state – will automatically revert to the configured schedule on the next presence transition.
   • Vacation: Overrides the current presence state, and changes it to the Vacation presence state – will persist indefinitely until it is manually changed to None or one of the temporary overrides.
5. Click Save.
6. Call group page will now display list of groups and their override state.

During regular routing hours, a timer is programmed to start and stop when a routing state begins and ends.