Forwarding and Call Coverage are embedded on Poly phones, including a Forward softkey and a Forward feature icon. You can toggle whether the softkey appears on the phone using the softkey in the Predefined Soft Keys section in WebAdmin; however, the feature key is disabled/removed when users log out from Poly phones.

Forwarding is either CFA (Call Forwarding Always) or CC (Call Coverage), which is a combination of

• CFNA—Call Forwarding No Answer
• CFB—Call Forwarding Busy
• CFU—Call Forwarding Unavailable

Call Forwarding Always takes precedence over DND, which takes precedence over Call Coverage.

To enable the features using the phone, follow these steps:

1. Press either the softkey or the feature icon.
2. Select the either 1 or 2 from the following choices:
   • Always
     1. Enter a number to forward calls to or *22, CC, or Coverage.
     2. Press Enable.

        The phone displays the forward icon to indicate that Call Forwarding is enabled.

   • Busy/NA (Call Coverage)
     1. Enter the Contact to cover calls to or *99, VM, or Voicemail.
     2. Enter a number from 1-20 in the Forward After Rings field.
     3. Press Enable.
   • Future Use (Disabled)

You can use the feature to deflect a call while the phone is ringing. However, if you want to deflect an incoming call on a particular Poly phone only, use Reject Calls. If you want to silence an incoming call from ringing, use the default Ignore softkey on the phone.

Not all calls are diverted when the feature is active. For example, when your call group rings, it overrides the feature.

To enable Forwarding using WebAdmin, see Call Forwarding (Always).

Disable Forwarding

To disable Forwarding on Poly phones, select the active Forwarding mode and select Disable.

The Call Forward icon disappears from the phone.

To disable Forwarding on WebAdmin, unassign the PMK.