View a Summary of your Calls

The My Calls page shows summary information only for the calls that you make, receive, transfer, put on hold, or act on in some way. The page does not show calls made or acted on by other users.

The summary view shows the following information about your inbound and outbound calls:

• —Shows/hides the call segments. For more information, see the section View call segments.
• Date — The date on which the call started.
• Time — The time that the call started, based on the time zone configured for your company.
• From—The extension or number that initiated the call.
• Dialed—The dialed digits of the call. These could be a park location (PL, PL-x), conference (conf-x), a list (part of a group call), or blank (if no digits were dialed, such as for a transferred call). Note that a parked location can be identified as PL or PL-x, where x is a specified park location. A conference call is identified as conf-x, where x is the specified conference number.
• Target—The terminating endpoint of the call. This can be a phone or extension number, external number, voicemail, park location (PL-x), conference (conf-x), or blank (if no digits were dialed, such as for a transferred call).
• Answer—The endpoint that answered the call. This can be a phone or extension number, external number, voicemail, park location (PL-x), conference (conf-x), or blank (if no digits were dialed, such as for a transferred call).
• Ring Time—How long the call rang before being answered.
• Talk Time—The duration of the conversation part of the call.
• Status—One of the following outcomes:
  • Dialed
  • Answered
  • Missed
  • Redirected

If you want to see call segment details, follow the steps in the procedure View call segments.

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