Change PIN

Your PIN is used for logging into your phone as well as logging into WebAdmin. To change your PIN, follow these steps:

1. Click My Personal Details in the Navigation pane.
2. Click Save and Change PIN at the bottom of the page.

   The system displays a Change PIN pop-up window.

3. Type your old PIN.
4. Type a new PIN.

   Your PIN strength depends on whether your Service Provider uses Restricted PINs or Unrestricted PINs.

5. Type the new PIN again.
6. Click Save.

   You are returned to the WebAdmin My Personal Details page where the message "Successfully Saved" is displayed confirming that your PIN has been changed.

Error Messages

With Unrestricted PINs, the Change PIN window will refresh, clear all fields, and display an error message in the following cases:

• You enter an invalid old PIN. The error message reads, "Invalid old PIN."
• You enter a new PIN that does not meet the criteria. The error message reads, "New PIN is not valid according to the specified rules."
• The new PIN you re-typed does not match the new PIN. The error message reads, "Please correctly re-type your PIN."

With Restricted PINs, the Change PIN window refreshes, clears all fields, and displays additional error messages in the following cases:

• PIN contains a digit that repeats more than once
• PIN has more than 3 consecutive numbers

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Document Version: Final 1.0

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