View Call Groups
The Call Groups list page displays a list of all call groups in the system.
To view call groups, click Call Groups in the left menu.
The system displays a list of call groups.
The following call group information is provided:
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Name — The group name, as defined during call group creation.
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Extension — The extension number of the group, as selected during call group creation.
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Type — The type of group, as selected during call group creation; one of: Broadcast, Hunt, Rollover, Pickup or Page.
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Presence State — The current group presence state, based on the time-of-day settings or the current override setting; one of: In Office, Lunch, Away or Vacation. (Applies only to Broadcast, Hunt and Rollover groups.)
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Override — The current override status, as set during group presence state configuration; either: Yes (in group presence override state) or No (in normal group presence state, based on time-of-day). (Applies only to Broadcast, Hunt and Rollover groups.)
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Queue — Whether the calls in the group are queued.
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