The following permission types can be included in a permission profile:
| Call Type | Definition |
|---|---|
| Emergency (911) | Calls to the number used to report an emergency. In North America, dial 911. This permission is active for all users at all times. Note: The Calling ID for a phone making an emergency call must be a valid number that can be dialed from the user's phone. Non-dialable numbers may be blocked by one or more gateways. For further information, see Configure Emergency Call Calling Line ID for Phones in the Tenant Management Guide. |
| Internal | Calls to another extension within the same business. |
| International | International calls to which long-distance charges apply. |
| Local (external) | Calls within the local calling area of your business. No long-distance charges apply. |
| Long Distance | Calls outside the local calling area of your business and outside of your region. Long-distance charges apply. |
| Operator Assisted | Calls in which the operator is involved, typically resulting in long distance charges. |
| Regional | Calls outside the local calling area of your business and within your region. Long-distance charges apply. |
| Toll Free (1-800) | Long distance calls for which no charges apply. Typically, these numbers begin with 1-800. |
| Toll Premium | Calls to a toll number to which charges apply. Typically, these numbers begin with 1-900. |
| Other | |
| Redirect Inbound Call to External Number | Allow call coverage, transfer or forward of external calls to an external phone number. Prerequisite: permission to make the external call itself. |
| Select Long Distance Provider | Include a long distance provider code as part of the dialed digits for a long distance call. Prerequisite: permission for Long Distance and/or International calls. |
| Select Regional Provider | Include a long distance provider code as part of the dialed digits for long distance calls within your region. Prerequisite: permission for Regional calls. |
A permission can be enabled or disabled based on the following business hours categories:
Your Service Provider defines the dial pattern for each call type.
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