To modify an existing broadcast group, follow these steps:

1. Click Call Groups in the left menu.
2. Click the Name to select a specific broadcast group.
3. Modify the broadcast group name if required. The Name field cannot be left blank.
4. Add an access PIN into the PIN field to enable Group Presence Control Override Routing via IVR (see Configure Call Group Presence State Call Routing for more information).
5. Modify the Queue checkbox if necessary (and if applicable – this won’t be shown if queueing is not enabled).
6. Modify the Voice Mail checkbox if necessary (and if applicable – this won’t be shown if there are no group voice mail boxes available).
7. Modify the broadcast group call behavior if necessary.
   • To configure the broadcast group calls to only ring on idle group member phones, select Only ring phones not in use.
   • To configure the broadcast group calls to ring on all group member phones even if a group member is already on a call, select Ring all phones.
     When Ring all phones is selected, incoming broadcast group calls are still queued when group member phones are ringing because of a call to the same broadcast group. See Managing Group Features.
8. Click Configure Presence State Routing to configure or modify the group’s presence state routing – see Configure Call Group Presence State Call Routing (optional).
9. Update the Members of Call Group list for the selected broadcast group (optional).
10. If required, modify whether the group members are locked to the selected broadcast group.
11. Modify the Call Coverage for the selected broadcast group (optional).
12. Click Save.

If a broadcast group has no members assigned to it, or if all members are logged out of their phones, the call goes immediately to call coverage.