Users can use either the Predictive or Classic method when searching tenant telephone directories.

The Predictive methods lets users dial names. The system matches and displays the names beginning with the closest match.

The Classic method lets users dial one letter. The system displays a list of names beginning with that letter and users can scroll through the list.

To configure the Telephone User Directory Search, follow these steps:

1. Click Business Details in the left menu.
2. Scroll down to the Telephone User Directory Search section.
3. Select either Predictive or Classic from the drop-down list.
4. Click Save.

silhouette has a hard-coded maximum number of nine subscribers with the same last name that it can return in the Auto Attendant name directory search. When this limit is exceeded, the Auto Attendant responds with "too many matches were found, please try a different spelling".