The summary view shows the following information about inbound and outbound calls:

• — Shows/hides the call segments. For more information, see the section View call segments.
• Date — The date on which the call started.
• Time — The time that the call started, based on the time zone configured for the company (tenant).
• Direction — The extension or number that initiated the call.
• From — The extension or number that initiated the call.
• Dialed — The dialed digits of the call. These could be a park location (PL, PL-x), conference (conf-x), a list (part of a group call), or blank (if no digits were dialed, such as for a transferred call). Note that a parked location can be identified as PL or PL-x, where x is a specified park location. A conference call is identified as conf-x, where x is the specified conference number.
• Auto Attendant — If used for the call, the Auto Attendant extension.
• Duration — The release time stamp of the last segment in the call minus the starting time stamp of the first segment of the call.
• Ring Time — How long the call rang before being answered.
• Talk Time — The duration of the conversation part of the call.
• Target — The terminating endpoint of the call. This can be a phone or extension number, external number, voicemail, park location (PL-x), conference (conf-x), or blank (if no digits were dialed, such as for a transferred call).
• Answer — The endpoint that answered the call. This can be a phone or extension number, external number, voicemail, park location (PL-x), conference (conf-x), or blank (if no digits were dialed, such as for a transferred call).

If your silhouette system is integrated with Windstream's Call Center Services (CCS) solution, you will see a separate call for each attempt by CCS to route the call to an agent.

If you want to see call segment details, follow the steps in the procedure View call segments.