Add a Call Pickup Group

  1. Click Call Groups in the left menu.
  2. Select Add Pickup Group from the Add list.
  3. Type the pickup group name in the Name field.
  4. Select an Extension for the call pickup group from the Extension list. The Extension list displays the next five available extensions for Call Groups. You can enter a different valid extension by selecting Other from the Extension list and typing the extension of your choice in the Text field.
    The Extension is used for group identification purposes only. The extension cannot be dialed.
  5. From Permission Profile Name drop down list
    • Select one call permission profile from the list to add to the group. For information on how to create and add new call permission profiles in the list, see Call Permission Profiles
    • Click save to add the call permission profile. Call Permissions can be enabled or disabled outside of business hours in the call permission details page.
    Call Permission profiles are assigned to group members to give them permission to call back after interacting with their voicemails. Pickup groups have no call coverage. A caller cannot leave a Voicemail to a pickup group. The group member will not be able to place a call back but the call permission profile can still be assigned in WebAdmin. If no names are selected, the default call permission profile is automatically assigned.
  6. In the Membership section, add members to the Call Group:
    • To add members, drag-and-drop them from the Available to the Selected list, use the + button, or click Add all
    • Click the checkbox in the Selected list (right side) to give the user Notification privileges.
    • To remove members, use the - button or click Remove all.
  7. If you choose to lock users to the new call group, clear Allow Members to Leave Call Group.
  8. Click Save.

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