ACD Applications

ACD Applications that are visible through these web pages have to be provisioned on another system, which is used to manage the ACD Applications. If you have not subscribed to any ACD Applications, ACD Applications does not appear in the left menu.

ACD Applications is part of an advanced inbound call application that enables calls to be held with an announcement when there are no available Agents to answer them.

Once you have provisioned ACD Applications, ACD Applications is available in the left menu. You can edit permissions, configure incoming call routing, and configure Auto Attendant menu options with ACD Applications.